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Driver Instructions

Driver Instructions for Yanko

1. General Guidelines

  • Always wear your official Yanko uniform (if applicable) and maintain a clean and professional appearance.
  • Carry all required documents, including your driving license, insurance, vehicle registration, and Yanko ID card.
  • Ensure your vehicle is clean, well-maintained, and meets Yanko’s quality standards before starting your shift.

2. Using the Yanko App

  • Login: Start your shift by logging into the Yanko Driver App with your credentials. Make sure your app is updated.
  • Trip Notifications: Accept trip requests promptly. Review the passenger’s details and destination before starting the trip.
  • Navigation: Use the in-app GPS to ensure accurate and efficient routes. Avoid taking longer or alternate routes unless approved by the passenger.
  • End of Trip: Confirm the drop-off location in the app and ensure the trip fare is accurately displayed before ending the trip.

3. Safety Rules

  • Follow all traffic rules, speed limits, and parking regulations.
  • Avoid using your phone while driving unless it’s for navigation or a quick response to Yanko support or passengers.
  • Do not drive under the influence of alcohol, drugs, or any substances that impair your ability to operate a vehicle.
  • Ensure all passengers wear seat belts.

4. Customer Service

  • Greet passengers politely when they enter the vehicle.
  • Offer assistance if passengers have luggage or special needs.
  • Avoid engaging in arguments or controversial discussions. Always remain calm and professional.
  • If the passenger requests a specific route, follow it unless it compromises safety.

5. Payment and Fare

  • Verify that the payment method (cash, credit, or app-based) is correct before starting the trip.
  • Provide a receipt if requested.
  • Never demand tips or additional fees beyond the displayed fare.

6. Emergency Procedures

  • In case of an accident:
    • Ensure the safety of all passengers.
    • Contact Yanko Support immediately.
    • Report to local authorities if required and follow legal procedures.
  • For vehicle breakdowns:
    • Inform the passenger and Yanko Support right away.
    • Arrange for alternate transport for the passenger if necessary.

7. Handling Complaints and Issues

  • If a passenger has a complaint, listen to them politely.
  • Report any serious complaints to Yanko Support as soon as possible.
  • If you feel unsafe at any point, end the trip and contact Yanko Support.

8. Ending Your Shift

  • Log out of the Yanko Driver App after completing all trips.
  • Review your earnings summary and ensure all trips are recorded accurately.
  • Perform a final vehicle check for cleanliness and maintenance.

9. Prohibited Actions

  • Never refuse a trip based on a passenger’s race, religion, gender, or location.
  • Avoid smoking, eating, or playing loud music during trips.
  • Do not allow unauthorized individuals or items in the vehicle.

10. Contact Yanko Support

For assistance or emergencies, contact Yanko Support through the Driver App or call the dedicated helpline.